Frequently Asked Questions

Select a Category:  General | Shipping | Weather

General

Can you make smaller or larger signs?

Yes, the sizes shown on the order form are only guidelines. We custom make your sign based on the dimensions you request.

Do I have to pick one of your designs?

No, you may use your own photo or drawing. We like to think we can recreate any image.

Can you make any designs?

Yes, if you have a design in mind fill out the Easy Steps Page and submit it with your request.

Have you ever designed any animals?

Yes, all types. If you have an unusual animal let us know and we can let you know for sure.

I am not artistic - How do I start?

View our Gallery here on the site or at our office and/or go to our Easy Steps page for help. If you are still not sure please fill out the Contact Us form and we will contact you.

How long will it take to make my sign?

Approximately, 30 to 45 business days. This is an average approximation. We will notify you at time of order of your delivery date.

Can you do a rush order?

Yes, we can usually accomodate most time frames although our minimum rush time is 7 to 10 days.

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Shipping

Which methods do you use to ship the signs?

We typically use the U.S. Postal Service. However, you may request alternate shipping methods. *Please note that the US Postal Service is the safest and fastest method with the least expense to you. Other carriers have restrictions. Please contact us to discuss your options.

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Weather

Do they hold up to weather? Yes, all signs are treated with exterior, oil based stains and paints and are guaranteed against chipping, cracking and glue joint failure for one year from time of delivery.

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d.sorber@customwoodsigns.com


1020 SE Clinton Street, Portland, Oregon 97202
 503-233-1539
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